Chicago Police DepartmentSpecial Order S02-01-07
Older Adults At Risk
Issue Date:30 July 2015Effective Date:30 July 2015
Rescinds:S02-04-02, S04-01-05
Index Category:Human Rights and Community Partnerships
This directive:
  • A.outlines the Department policy regarding assisting older adults at risk.
  • B.specifies:
    • 1.signs and indicators of an older adult at risk.
    • 2.general responsibilities of Department members when dealing with incidents involving older adults.
    • 3.procedures for responding to incidents of alleged financial exploitation of older adults or disabled persons.
    • 4.mandatory reporting of financial exploitation of older adults or disabled persons.
  • C.provides:
    • 1.the procedures for:
      • a.handling involuntary admissions of an older adult to an approved geriatric medical facility.
      • b.assisting older adults who are not in Department custody, but seek voluntary admission to an approved geriatric medical facility.
      • c.assisting older adults in finding temporary shelter in certain circumstances.
    • 2.information on the handling of official records dealing with incidents involving older adults.
  • D.identifies:
    • 1.elder abuse and protective services.
    • 2.approved geriatric medical facilities.
  • E.references:
    • 1.the Senior Citizen Assistance Card (CPD-21.837).
    • 2.the Senior/Disabled at Risk Checklist (CPD-21.838).
    • 3.the General Instructions for the Senior/Disabled at Risk Checklist (CPD-21.838-A).
    • 4.the Extreme Weather Report Results (CPD-20.003).
    • 5.relevant State statutes dealing with older adults.
    • 6.the Petition for Involuntary/Judicial Admission.
It is the policy of the Department to develop and implement new strategies to address crimes against the older adult population within the City of Chicago. It is a priority for the Department to have strategies that effectively and collaboratively address incidents of elder abuse and financial exploitation of older adults and disabled persons. An additional goal is to partner with the City of Chicago's Department of Family and Support Services and other community- and faith-based organizations in identifying and assisting those older adults that may be at risk. The Chicago Police Department will provide direct and indirect services to older adults to ensure that they obtain and maintain dignity, respect, independence, and personal safety.
III.Signs and Indicators of an Older Adult at Risk
Members encountering a situation involving an older adult at risk will assess the situation for signs or indicators of abuse or neglect including, but not limited to:
  • A.Physical
    • 1.Malnutrition,
    • 2.Old and new bruising, suggesting repeated injury,
    • 3.Bruising in the shape of an object,
    • 4.Imprint bruising, indicating rough handling,
    • 5.Frequent injuries with implausible explanations,
    • 6.Poor personal hygiene,
    • 7.Damaged prostheses, including broken eyeglasses, dental prosthesis, and hearing aids.
  • B.Environmental
    • 1.Unclean living arrangements (filth, pests, etc.),
    • 2.Unsafe conditions in the home, including those related to hoarding,
    • 3.Lack of heat, electricity, water, or food.
  • C.Behavior of Older Adults
    • 1.Depression, withdrawal, or apathy,
    • 2.Anti-social, agitated, isolated, fearful, and reluctant to talk openly,
    • 3.Hostility toward care-givers.
  • D.Behavior of Care-Givers
    • 1.Hostility toward the older adult,
    • 2.Alcohol and/or drug use,
    • 3.Reluctance to permit the older adult to speak in private with others, leave the home, or receive services.
  • E.Financial
    • 1.Unusual activity in bank accounts,
    • 2.Basic needs not met when income appears adequate,
    • 3.Exploitative use or conversion of personal and/or real property.
IV.General Responsibilities, Abuse Cases
  • A.The role of the Chicago Police Department in older-adult-abuse cases varies depending on the type of abuse. Members will protect the victim(s), prevent and stop abuse, enforce the law, arrest the offender, and provide referrals to other agencies and resources that can address non-police-related incidents.
  • B.Per Illinois Compiled Statute 320 ILCS 20, titled Adult Protective Services Act, any sworn Department member who has reason to believe that an older adult has been subject to abuse, neglect, or exploitation and is unable to seek assistance on their own, is required to report such information within twenty-four hours to the State of Illinois Elder Abuse Prevention Program.
    • 1.Notifications will be made to the Illinois Department on Aging 24-hour Elder Abuse Hotline (1-800-252-8966). Subsequently, the notifications will be routed to the appropriate service provider.
    • 2.If conditions or circumstances warrant, a call may be made directly to the provider agency that serves the area in which the older adult lives.
      A list of the current service providers are listed in Item XIII of this directive.
  • C.Preliminary investigators will:
    • 1.investigate the complaint and complete the appropriate case report consistent with the Department directives entitled "Preliminary Investigations: Required Immediate Notifications" and "Preliminary Investigations Conducted At Suburban Hospitals."
      The officer who initially discovers any suspected abuse, neglect, or exploitation of an older adult must report the offense by the end of his or her tour of duty to the Illinois Department on Aging Elder Abuse Hotline (1-800-252-8966) and note the notification in the narrative of the case report.
    • 2.ensure immediate medical treatment in cases of physical abuse.
    • the  Department of Family and Support Services (DFSS) , available 24 hours a day, in cases of unsafe conditions, involuntary commitment to a medical facility, neglect, abuse, exploitation, or lack of heat, electricity, food, or water.
  • D.When a member believes an incident should be documented, but has not been provided with an adequate amount of information to substantiate a crime, the member will:
    • 1.complete a General Offense Case Report using Non-Criminal in the primary classification box and either Other Non-Criminal Persons (I-UCR offense code 5080) or Other Non-Criminal Property (I-UCR offense code 5081) for the secondary classification, as appropriate.
    • 2.state only the facts in the narrative and omit any conclusions.
      A General Offense Case Report is prepared to document information and provide follow-up investigators with possible patterns of criminal activity in an effort to prevent the victim from suffering future abuse, neglect, or exploitation.
V.Participation in Multidisciplinary Teams
  • A.Multidisciplinary teams are groups of selected professionals from a variety of disciplines who meet at least eight times a year to discuss and provide consultation on specific cases of elder abuse, neglect, or financial exploitation. Multidisciplinary teams are convened by the elder abuse provider agencies funded by the DFSS. Multidisciplinary teams consist of professionals from the medical, legal, financial, mental health, and law enforcement fields.
  • B.The commanders of each Bureau of Detectives Area will designate members assigned to the Violent Crimes Section to act as a liaison to and participate in multidisciplinary team meetings hosted by the agencies funded by the DFSS. The role of designated members is to provide:
    • 1.expertise and information regarding the law enforcement and investigative process.
    • 2.information on specific cases when applicable and allowable by Department procedures.
VI.General Responsibilities, Cases of Financial Exploitation of Older Adults or Disabled Persons
  • A.Preliminary Investigator
    When responding to an incident of alleged financial exploitation of an older adult or disabled person, the officer will:
    • 1.conduct a preliminary investigation.
    • 2.if it is determined that a criminal act has occurred or was attempted and the offender is on the scene, place the offender under arrest in accordance with the procedures outlined in the Department directive entitled "Processing Persons Under Department Control."
    • 3.prepare the appropriate case report.
    • 4.if not provided with an adequate amount of information to substantiate a crime, complete a General Offense Case Report, include the information available, and insert:
      • a."Non-Criminal" in the primary classification box,
      • b."Other Non-Criminal Property" in the secondary classification box, and
      • c."5081" in the I-UCR offense code box.
      A General Offense Case Report is being prepared to document information and provide follow-up investigators with possible patterns of criminal activity in an effort to prevent the victim from suffering future or further financial loss.
    • 5.make appropriate notifications consistent with the Department directive entitled "Preliminary Investigations."
  • B.Review Officer
    Based upon the district of occurrence, the review officer will forward a copy of the case report to the community policing sergeant for assignment to the community policing officer assigned to work with older adults and/or disabled individuals.
  • C.Community Policing Officer Assigned to Older Adults/Disabled Individuals
    The district community policing officer assigned to work with older adults and disabled individuals will review the case reports regarding the financial exploitation of older adults or disabled persons. Victims will be interviewed by assigned community policing officers to determine the need for additional intervention from other departments such as the Department of Family and Support Services, the Mayor's Office of People with Disabilities, the Cook County Public Guardians Office, Cook County States Attorney's Office Elder Abuse Unit, or the Cook County Elder Law Center.
  • D.Bureau of Detectives
    Bureau of Detectives members assigned to cases involving the financial exploitation of older adults or disabled individuals will conduct prompt investigations and provide the community policing officer assigned to work with older adults or disabled individuals in the districts of occurrence with case dispositions as they become available.
VII.Procedures for Handling Involuntary/Voluntary Admission
Department members will follow the procedures as outlined in the Department directive entitled "Persons Subject To Involuntary or Voluntary Admission Nonarrestees" when handling involuntary/voluntary admission of older adults.
VIII.Temporary Shelter for Older Adults
  • A.When an older adult is in need of temporary shelter, Department members will arrange for:
    • 1.the removal of the person to a hospital approved by the Department of Health when medical care of an emergency nature is needed, or
    • 2.transportation to a shelter by contacting the DFSS and, if applicable, prepare the appropriate case report.
  • B.The DFSS will provide temporary shelter to older adults who:
    • 1.have been evicted and cannot provide for their own immediate shelter.
    • 2.have lost their home through fire, demolition, or condemnation.
    • 3.have been temporarily removed from their home due to emergency repairs or fumigation and assistance from family members, friends, or neighbors is not readily available.
    • 4.are found wandering, lost, and/or disoriented and are in need of temporary shelter.
    • 5.are crime victims or witnesses who have suffered emotional trauma, physical injury, or property loss as a result of being a victim or witness of a crime and whose well-being may be in jeopardy by staying home.
IX.Approved Medical Facilities
  • A.Members will refer to the Department directive entitled "Approved Medical Facilities."
  • B.Older adults not under arrest who are brought to an approved medical facility by Department members will be accepted at any time on a no-decline basis. If an approved medical facility refuses to evaluate an older adult, the following actions will be taken:
    • 1.Members will request through the OEMC that a supervisor respond to the medical facility;
    • 2.The responding supervisor will request that the older adult be evaluated;
    • 3.If the medical facility still refuses to evaluate the older adult, the supervisor will notify the district station supervisor.
X.Other Crime Prevention Responsibilities Related to Older Adults
The Department will collaborate with other entities serving the older adult population of the City of Chicago, including the Department of Family and Support Services and community and faith-based organizations, to effectively and efficiently provide crime prevention information to older adults served by those organizations. Specifically:
  • A.Community policing officers assigned to work with older adults and disabled individuals will:
    • 1.identify:
      • a.any crime patterns focusing on older adult victims.
      • b.crime prevention programs which would provide useful information to reduce the victimization of older adults.
    • 2.distribute crime prevention information through City, community, and faith-based partners.
    • 3.conduct a follow-up visit or phone call to older adult crime victims when additional information would aid in the apprehension of the offender or reduce the trauma of victimization.
    • 4.provide assistance to District Advisory Committee subcommittees addressing issues related to older adults.
    • collaboration with City, community, and faith-based partners, seek out and enroll older adults and disabled individuals in the Emergency Identification Bracelet Program.
  • B.District commanders will ensure:
    • officers separate and evaluate all case reports that record crimes against older adults and provide information regarding crimes against older adults to the community policing officers assigned to work with older adults.
    • 2.that a supply of the Petition for Involuntary/Judicial Admission is kept in the district.
  • C.District review officers will:
    • 1.use crime analysis techniques to determine the frequency and similarity of incidents involving older adults and bring specific incidents to the attention of the district commander.
    • 2.provide the community policing office with copies of all case reports of incidents involving older adults.
  • D.Area Bureau of Detectives commanders will direct their staff to identify recurring or similar crimes directed against older adults and prepare community alerts for distribution if patterns or trends are identified.
  • E.The Education and Training Division will ensure that all recruits are trained to identify crimes and special problems involving older adults.
XI.Official Records
  • A.All records concerning reports of older adult abuse, neglect, and financial exploitation will be disclosed only as permitted by law.
  • B.Access to such records, but not access to the identity of the person(s) making a report of alleged abuse, neglect, or financial exploitation as contained in such records, will be disclosed to law enforcement officials investigating known or suspected older adult abuse, neglect, or financial exploitation.
    When a provider agency has reason to believe the death of an older adult may be the result of abuse or neglect, the provider agency will immediately provide law enforcement officials with all records pertaining to the older adult.
XII.Relevant State Statutes
XIII.Service Providers
Department members will use the most appropriate agency located closest to the district of occurrence.
  • A.Chicago Department of Family & Support Services Area Agency on Aging
    1615 W. Chicago Avenue, 3rd floor
    Chicago, Illinois 60622
    Hours: 0830 - 1700
    Phone: (312) 746-6867
    Fax: (312) 744-0680
  • B.Catholic Charities Elder Protective Services
    3125 North Knox
    Chicago, Illinois 60641-5200
    Hours: 0830 - 1700
    Phone: (773) 286-6041
    After Hours: (pager) (773) 507-7436 (0830-1700 for weekends and holidays only)
    Fax: (773) 286-6140
  • C.Healthcare Consortium of Illinois
    200 East 75th Street
    Chicago, Illinois 60619
    Hours: 0800 - 1700
    Phone:(708) 841-9515
    After Hours: (773) 972-3829
    Fax: (708) 841-8036
  • D.Centers for New Horizons
    4309A S. King Drive
    Chicago, Illinois 60653
    Hours: 0900 - 1700
    Phone: (773) 451-1377
    Fax: (773) 924-3941 or (773) 924-1470
    After Hours: (pager) (773) 896-7031
  • E.Metropolitan Family Services
    Adult Protective Services
    3843 W. 63rd Street
    Chicago, Illinois 60629
    Hours: 0830 - 1700
    Phone: (312) 986-4332
    After Hours: (773) 653-9937
    Fax: (773) 583-2373
  • F.Sinai Community Institute
    2653 W. Ogden
    Chicago, Illinois 60608
    Hours: 0900 - 1700
    Phone: 773-522-8640 (Also for After Hours)
    Fax: 773-257-2089
Authenticated by: KC
Garry F. McCarthy
Superintendent of Police
13-071 CM
Department of Family and Support Services
1. -
Individuals who are sixty years of age or older.