Chicago Police DepartmentSpecial Order S03-02-02
Strategic Decision Support Centers: Technical Support and Training
Issue Date:26 July 2019Effective Date:26 July 2019
Index Category:Field Operations
This directive:
  • A.outlines the following SDSC key focus areas:
    • 1.Focus Area Three: infrastructure and technology, and
    • 2.Focus Area Four: training.
  • B.outlines the infrastructure and technology support function for the Strategic Decision Support Centers (SDSCs).
  • C.delineates the training requirements for sworn SDSC officers, SDSC civilian criminal intelligence analysts, and SDSC coordinators.
II.General Information
  • A.As part of the collaborative effort and focus of the SDSC Initiative, SDSC personnel require technical support and operational training to assist Department members in achieving the primary objective of district crime reduction.
  • B.Sworn SDSC officers and SDSC civilian criminal intelligence analysts will:
    • 1.ensure that their assigned SDSC is in full working capacity and that the related technology is functioning as designed; and
    • any technical malfunctions or infrastructure-related issues to the SDSC coordinator/designated supervisor.
  • C.SDSC coordinator/designated supervisors will report any technical or infrastructure-related issues to the Bureau of Technical Services for resolution through a Bureau of Technical Services (BTS) Action Request form (CPD-60.107) as delineated in the Department directive titled "Strategic Decision Support Centers: Operations and Accountability."
  • D.Department members will complete any mandated Department training and certifications related to SDSC operations and the use of SDSC technology.
III.SDSC Infrastructure and Technology
The Chief, Bureau of Technical Services, will oversee all technology and infrastructure-related aspects of the SDSC Initiative. The Bureau of Technical Services will:
  • A.collaborate with personnel from Crime Control Strategies and the Office of Operational Compliance to actively review SDSC content for program enhancement and evaluation purposes;
  • B.provide, maintain, and update crime-reduction technology for the SDSCs;
  • and provide technical support;
  • D.maintain the SDSC User Manual;
  • E.update the SDSC operations website on The Wire homepage;
  • F.provide infrastructure support and liaison with other City facility management agencies, when required;
  • G.resolve all received BTS Action Requests involving SDSC-related technology or infrastructure-related issues.
IV.SDSC Training
  • A.The Chief, Bureau of Organizational Development, will:
    • 1.oversee all training requirements and training implementation.
    • 2.coordinate with the Deputy Chief, Education and Training Division, to ensure all SDSC training and certifications are consistent with the training recommendations determined by the SDSC Oversight Panel.
    • 3.confer with the Deputy Chief, Crime Control Strategies, as the administrator of the SDSC initiative, regarding the training needs of personnel assigned and identified to be assigned responsibilities under the initiative.
  • B. Required Training and Certification
    • 1.Sworn SDSC officers and SDSC coordinators. Regularly assigned sworn SDSC officers and SDSC coordinators will complete the following training consistent with the phases listed below:
      • a.Phase I: SDSC eLearning Module 1. This course provides a general introduction to the SDSC Initiative and the roles of the personnel assigned to the district SDSCs. Sworn members identified to regularly work in a district SDSC will be required to complete this course prior to the involved member being eligible to participate in Phase 2 of SDSC training.
      • b.Phase II: SDSC eLearning Module 2 Series. This course will consist of a series of eLearning modules that provide greater detail on SDSC policy, procedures, and protocols, the SDSC User Manual, and key software applications. Phase II will include an SDSC knowledge test, which will serve as a baseline prior to attending the full-day classroom instruction certification training under Phase III of SDSC training.
      • c.Phase III: SDSC Sworn Certification. The full-day certification course will consist of practical, “hands-on,” technical training on the core SDSC computer and technical systems, as well as key legal, policy matters, and related SDSC skills development. Upon completion of Phase II of SDSC training, members identified to regularly work in a district SDSC will be assigned to attend this training. Beginning on 1 January 2020, completion of the SDSC Sworn Certification Course will be required for all sworn personnel regularly assigned to work in a district SDSC room.
        Beginning in January 2020, the Education and Training Division will ensure the full-day SDSC Sworn Certification training course is offered at least monthly, and as needed, to ensure a sufficient number of trained personnel are available on all watches of all districts with an operational SDSC.
      • d.Phase IV: Additional workshop, supplemental, and advanced training. This training will be provided as system enhancements are implemented and as the SDSC Initiative and related technology continue to advance. Additionally, Phase IV may include training materials, workshops, streaming videos, and eLearning modules specifically focused on the needs of SDSC coordinators, as well as other Department personnel with duties that relate to the district SDSCs.
    • 2.Sworn SDSC auxiliary relief officers. Beginning 1 December 2019, Sworn SDSC auxilary relief officers will complete an eLearning module providing familiarization training for sworn members placed into an SDSC as a temporary fill-in due to a regularly assigned sworn SDSC officer being unavailable. This module will be designed to allow the sworn SDSC auxiliary relief officer to perform basic support functions necessary to facilitate Police Observation Device (POD) cameras, monitor ShotSpotter, and appropriately disseminate critical investigative and response information. Furthermore:
      • a.this training can be completed within the first hour of a member being assigned as an sworn SDSC auxiliary relief officer for his or her tour of duty.
      • b.sworn members utilized five or more times within a six-month period as a sworn SDSC auxiliary relief officer will be required to complete the full certification course.
    • 3.Recruit SDSC Training. This training will allow probationary police officers to receive SDSC training and certification during the recruit training program. Training will continue as recruit classes begin their training.
    • 4.SDSC Civilian Criminal Intelligence Analyst Training. This training is a four week, comprehensive training program for all newly hired SDSC civilian criminal intelligence analysts. The training includes both Department operations and familiarization training. It also includes advanced training in the analytical and briefing functions of the SDSC civilian criminal intelligence analyst position.
  • C.Training and certification requirements for Department members currently working as SDSC officers, analysts, and coordinators as of the effective date of this directive will be completed at the determination of the administrator of the SDSC Initiative in coordination with the Chief, Bureau of Organizational Development, and the Deputy Chief, Education and Training Division.
Authenticated by: KC
Eddie T. Johnson
Superintendent of Police
19-036 RCL