Chicago Police DepartmentGeneral Order G01-02-07
Organization and Functions of the Bureau of Technical Services
Issue Date:08 December 2017Effective Date:08 December 2017
Rescinds:15 August 2017 Version
Index Category:Preliminary Investigations
This directive:
  • A.establishes the organization and functions of the Bureau of Technical Services.
  • B.satisfies CALEA Law Enforcement Standards Chapter 11.
II.Organizational and Functional Responsibilities
The Bureau of Technical Services is commanded by a chief who reports directly to the First Deputy Superintendent. The Bureau is responsible for coordinating services and activities related to information systems, technology, and program development; receiving, storing, and disposing of inventoried property; and the management of Department records and police reports. Additionally, the bureau is responsible for coordinating and directing Department activities which specifically relate to facilities management; and various general support functions. The bureau consists of the following groups, sections, and divisions:
  • A.Information Services Division
    The Information Services Division is commanded by a director who reports directly to the Chief, Bureau of Technical Services, and is responsible for the design, implementation, integration, maintenance, and control of information systems for the Department. The division consists of three sections: the Application Development Section, the Desktop and User Support Section, and the Infrastructure Section.
  • B.Evidence and Recovered Property Section
    The Evidence and Recovered Property Section is commanded by a commanding officer who reports to the Chief, Bureau of Technical Services. The section receives, stores, and disposes of all inventoried property (except animals, automobiles, perishable items, and flammable chemicals, liquids, or gases) that come into the Department’s possession.
  • C.Records Division
    The Records Division is commanded by a director who reports directly to the Chief, Bureau of Technical Services. The division is responsible for the management of all criminal records and police reports. The Records Division is comprised of the following sections:
    • 1.Field Services Section
      The Field Services Section is divided into ten sections and facilitates the Department’s arrestee processing efforts by the establishment of positive fingerprint identification; processes all latent fingerprint evidence and provides expert fingerprint and criminal history testimony for courts; processes LEADS/NCIC messages and all warrants; reviews and updates criminal history records; serves as the repository for all criminal history records and arrest reports and is responsible for the dissemination of them to authorized agencies and personnel; liaisons between CPD and ISP for all LEADS issues; processes requests for access and review; processes all court-ordered expungement and seals; completes fingerprint background checks for city license holders and City of Chicago employee applicants; maintains the Department’s Automated Fingerprint Identification System (AFIS) and the archived fingerprint and palm database; ensures the operation and maintenance of all Livescan systems and mobile ID units; completes data entry for stolen/recovered vehicles and tows; provides field personnel with information on motor vehicles, firearms, serialized property, and wanted persons; processes all phases of the extradition process to and from the State of Illinois involving the Chicago Police Department; and processes all video requests for video integration, in-car camera, and crime scenes.
    • 2.Records Inquiry Section
      This section functions as the Department’s records processor and repository for all field-generated reports; completes data entry for pawn shop articles, bicycle registrations, and traffic crash reports into the CHRIS system; disseminates police records in accordance with prescribed Department directives and statutory requirements to law-enforcement personnel, the general public, and private agencies; processes subpoena mandates for criminal history record information and other police records; processes criminal background checks and provides visa clearance letters; processes requests for information under the Freedom of Information Act and the Crime Victim’s Compensation Act; receives and processes all new applications and renewals for firearm ownership within the City of Chicago as prescribed by the Municipal Code of Chicago; enters stolen, seized, and recovered weapons into LEADS; and stores and maintains the Department’s records storage and warehouse.
    • 3.Alternate Response Section
      The Alternate Response Section prepares case reports by telephone for local and out-of-town callers; processes case reports submitted via the on-line case reporting application; assists callers with information regarding police or criminal matters; provides animal bite control numbers for animal bite reports taken by Department personnel; acts as the backup call facility to OEMC for both call-taking and dispatching of emergency personnel; is the central liaison to local telephone companies for obtaining unlisted telephone numbers in emergencies; and serves as the direct liaison with 311 City Services. The functions this unit performs eliminates the need for field units to respond to certain nonemergency calls for service, thus freeing field personnel for emergency calls and enabling them to devote their time to enforcement activities, combating crime, and problem solving. It also frees OEMC resources so they can respond more quickly and efficiently to emergency calls for service.
  • D.Facilities Management Division
    The Facilities Management Division is commanded by a director who reports directly to the Chief, Bureau of Technical Services. The division develops and manages the Department’s long-range capital improvements building program and serves as a liaison with other City departments for program implementation of all construction and remodeling projects, furniture acquisition, and facility repairs.
  • E.General Support Division
    The General Support Division is commanded by a commanding officer who reports directly to the Chief, Bureau of Technical Services, and consists of the following sections:
    • 1.Auto Pounds Section
      The Auto Pounds Section has the legal responsibility for the administrative control and legal disposition of vehicles impounded in compliance with Illinois state statutes, City of Chicago municipal ordinances, or court mandates. Unit personnel perform confidential verifications on impounded vehicles at all City of Chicago auto pounds.
    • 2.Police Documents Section
      The Police Documents Section processes and distributes all inter- and intra-Departmental mail and documents and all incoming and outgoing packages received or sent via the United States Postal Service or private carrier; collects and deposits all bail bond monies collected by Departmental units; and collects and delivers inventoried firearms, ammunition, narcotics, and other property coming under Department control.
    • 3.Fleet Section
      The Fleet Section coordinates the Department’s vehicle and radio needs with the City of Chicago, Department of Fleet and Facility Management. Duties include coordinating the acquisition, assignment, and use of Department vehicles and radio communications devices; serving as the Department’s representative on the Chicago Procurement and Accountability Control Committee (CPAC); and arranging testing whenever a member alleges mechanical failure caused a traffic crash.
    • 4.Equipment and Supply Section
      The Equipment and Supply Section determines acquisition needs; monitors quality of purchases; maintains cost records; and requisitions, stores, and issues supplies used by the Department.
Eddie T. Johnson
Superintendent of Police
17-113 CAW