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Issue Date: | 30 May 2014 | Effective Date: | 30 May 2014 | ||||||
Rescinds: | 02 August 1997 Version; G97-06 | ||||||||
Index Category: | Field Operations |
I. | Purpose |
A. | identifies and describes the communications systems and devices used by the Chicago Police Department. |
B. | abolishes the Communication Operations Section (COS). |
C. | continues the: |
1. | Alternate Response Section (ARS). |
2. | Office of Emergency Management and Communications (OEMC). |
3. | Police Computer Aided Dispatch (PCAD) system. |
4. | Portable Data Terminal (PDT). |
D. | is authorization for the Director, Research & Development to assign additional radio call numbers which are consistent with this directive. |
II. | Policy |
III. | General Information |
A. | The Department has provided a variety of means to enable members to transmit official information of an operational and/or administrative nature. The procedures identified in the addenda to this directive will ensure that members obtain maximum benefits from the systems and devices available for their use. |
NOTE: |
Should voice or data communications fail to operate, or unusual circumstances occur, the Office of Emergency Management and Communications (OEMC) will notify Crime Prevention and Information Center (CPIC).
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B. | Computer Aided Dispatch (CAD) - is computer technology that facilitates the storing, retrieval and transmission of data. The CAD system enables the dispatcher to: |
1. | allocate resources efficiently, and |
2. | keep field units appraised of all pertinent information available. |
C. | Event - is any incident: |
1. | reported to the OEMC via a 9-1-1 call. |
2. | initiated by a field unit that corresponds to a predetermined CAD system category. Incidents that do not correspond to the CAD system category may be designated as an event by the dispatcher as appropriate. |
D. | Event Number - is a numeric designation the CAD system assigns each event. |
E. | Event Record - is all available and pertinent information recorded under an event number. |
F. | Police Computer Aided Dispatch (PCAD) - is the police component of the CAD system. The PCAD system: |
1. | routes all communications, whether a 9-1-1 call or a Department member's transmission, through PCAD personnel. Depending on the nature of the call, PCAD personnel will either: |
a. | forward the call to: |
1. | a Fire/EMS call taker, or |
2. | the Alternate Response Section, or |
b. | enter the call into the PCAD system for dispatch, or |
c. | respond accordingly within existing Department directives. |
2. | allows dispatch personnel to access an array of data simultaneously, such as: |
a. | available field resources. |
b. | appropriate emergency services. |
c. | subscriber information (telephone number). |
d. | Foreign Language Interpreters Program. |
e. | recent activity and premise history for the reporting address. |
3. | is connected to external databases, such as LEADS, NCIC, NLETS, and to ancillary dispatch centers, such as the O'Hare Airport Communication Center. |
4. | may generate notifications to a unit's remote terminal designated as a "PCAD work station." |
G. | Office of Emergency Management and Communications (OEMC) - manages and operates Chicago's Public Safety Communications Systems. Utilizing the CAD system, the OEMC is organized into police computer aided dispatch (PCAD) and fire computer aided dispatch (FCAD). The OEMC: |
1. | receives all 9-1-1 calls for service. |
2. | coordinates the dispatch of assignments to police, fire, and emergency medical personnel. |
3. | maintains continuous radio contact with Department units via the police radio system. |
4. | coordinates and furnishes information available via the PCAD system. |
5. | assigns Records Division (RD) numbers. |
H. | Public Safety Information Technology (PSIT) is responsible for the: |
1. | Administrative Message Center (AMC). |
2. | Telecommunications Section. |
I. | Backup Communication Facility (BCF) - is a separate facility that: |
1. | provides redundant dispatch capabilities. In the event the OEMC is unable to function, the BCF will supply dispatch services on an emergency basis. |
2. | allocates space and support services for the Alternate Response Section. |
J. | Alternate Response Section (ARS) - is a section within the OEMC responsible for the processing of specific, designated non-emergency calls/requests for service. ARS combines the functions, responsibilities and operations of screening/reporting and call-back. ARS personnel may also assume call taking and dispatching duties on an emergency basis. |
K. | Portable Data Terminal (PDT) - is a portable, radio-frequency-operated, computer device yielding data processing and communication capabilities. The PDT: |
1. | provides field units with direct access to the PCAD system. |
2. | supports dispatch, field inquiry, case reporting and administrative applications. |
3. | may be secured in a docking station within a vehicle. |
IV. | Systems and Devices |
A. | Radio Communications. |
B. | Personal Radio Procedures. |
C. | Illinois State Police Emergency Radio Network (ISPERN.) |
D. | Recorded Voice Transmission Requests. |
E. | Administrative Message Center. |
F. | Portable Data Terminal (PDT). |
1. | G03-01-01 - Radio Communications |
2. | G03-01-02 - Personal Radio Procedures |
3. | G03-01-03 - Illinois State Police Emergency Radio Network (ISPERN) |