Chicago Police DepartmentSpecial Order S04-01-01
Alternate Response Section Procedures
Issue Date:23 January 2013Effective Date:03 February 2013
Rescinds:07 September 2004 Version
Index Category:Preliminary Investigations
I.Purpose
This directive explains specific procedures related to the Alternate Response Section (ARS). Department members will refer to the General Order G04-01-01, entitled "Alternate Response Section Case Reporting Policy ," for guidelines on the preliminary investigation of incidents included in the ARS.
II.Procedures
  • A.For all field "on-view" and district "walk-in" incidents, Department members will follow the procedures enumerated in the Department directives entitled "Preliminary Investigations," "Preliminary Investigations: Required Immediate Notifications and Investigations Conducted at Suburban Hospitals," and "Miscellaneous Incident Reporting Procedures."
  • B.District desk personnel who receive a telephone inquiry and determine the completion of a case report is appropriate will:
    • 1.keep the caller on the line, and
    • 2.forward the call to the ARS.
      NOTE:
      Desk officers should familiarize themselves with their particular phone's ability to transfer calls to ARS.
  • C.All telephone calls for service received from any source by OEMC which meet the criteria outlined in items II-B and C of G04-01-01, entitled "Alternate Response Section Case Reporting Policy," will be forwarded to an ARS call-taker, who will determine if:
    • 1.the caller is requesting information only.
    • 2.the preparation of a police report is required.
    • 3.the dispatch of a field unit is needed based upon additional information furnished to the member by the citizen.
      :
      An ARS supervisor must approve any decision to send a call back to OEMC for dispatch. The name and star number of the approving supervisor will be included in the comments section under the event number.
  • D.The OEMC call-takers will not dispatch a call that meets the criteria for ARS as outlined in items II-B and II-C of G04-01-01, entitled "Alternate Response Section Case Reporting Policy".
  • E.The ARS call-taker will:
    • 1.receive assignments and beat numbers from the ARS watch supervisor.
    • 2.answer all incoming calls.
    • 3.determine the nature of the call for service.
    • 4.prepare a computer-aided dispatch (CAD) event record as required.
    • 5.provide the appropriate police service within the guideline of the ARS.
    • 6.create PCAD referral for evidence technician when warranted.
    • 7.notify Bureau of Detectives when required or warranted, (e.g., major theft over $10,000, or for other crimes as warranted.
    • 8.perform other duties as assigned by a supervisor.
  • F.Supervisors assigned to the ARS will:
    • 1.evaluate the ARS requests for dispatch of a field unit and, as appropriate, approve or deny the request.
    • 2.ensure that approved requests for field response are promptly directed to the appropriate dispatch position.
    • 3.review all submitted reports for accuracy and completeness and, if satisfactory, affix his or her signature as appropriate.
    • 4.return case reports or other reports which have not been properly completed to the reporting ARS member for corrections.
    • 5.ensure the preparation of a Case Report Transfer List (Non-Traffic) (CPD-11.417) at the conclusion of each watch.
  • G.The Commanding Officer, ARS, will:
    • 1.coordinate the administrative activities of the section.
    • 2.evaluate the on-going staffing, equipment, and training requirements for the section.
    • 3.develop and prepare the appropriate statistical reports to provide a basis for an evaluation of the efficiency of the section.
(Items indicated by italics/double underline were added or revised)
Garry F. McCarthy
Superintendent of Police
11-179 SB